Terms and conditions
The present document (Terms and Conditions) establishes the conditions for the sales made between any individual wishing to make a purchase from the “www.dogfrenchtouch.com” website, hereafter referred to as "the customer," and DOG FRENCH TOUCH, simplified joint stock company with a share capital of 30,000 euros whose registered office is located at 11 rue Antoine Bourdelle 75015 Paris, France, is registered in the Paris Trade and Companies Register under number 793 384 678.
The conditions established in this document apply exclusively to non-trading individuals.
In addition, when you use the “www.dogfrenchtouch.com” website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this agreement by this reference. DOG FRENCH TOUCH reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.
Ordering
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
The customer may order online from the DOG FRENCH TOUCH website at any time.
Note: DOG FRENCH TOUCH reserves the right to cancel or to refuse any order from a customer with whom there exists a dispute relating to the payment of a previous order or who appears to present a risk to DOG FRENCH TOUCH.
All orders imply acceptance of the prices and item descriptions available at the time of sale.
DOG FRENCH TOUCH undertakes to honor all orders received on the website, subject to item availability. If one or more items ordered are not available, DOG FRENCH TOUCH will strive to inform the customer as soon as possible. In such a situation, the customer’s order will be cancelled and the corresponding payment amount will be refunded by DOG FRENCH TOUCH within 30 days.
DOG FRENCH TOUCH stores the contract's content and will send the customer the details of his order, as well as the general terms and conditions, via e-mail. The general terms and conditions may be found online at all times at the following link: “www.dogfrenchtouch.com”.The details of recent orders will be available to the customer via his customer log-in.
In some cases, DOG FRENCH TOUCH customer service may contact a customer to request additional information before his or her order is processed. This is standard security procedure and the information provided will not be shared with any outside parties.
PRODUCTS - PRICES
The products sold on the website www.dogfrenchtouch.com are made in France.
The products are exclusively sold under DOG FRENCH TOUCH brand which is a registered trademark.
The differences between the products described in the web and the delivered products (linked the color quality of the screen, the difficulties to see the entire product on the screen etc…) do not involve the liability of DOG FRENCH TOUCH.
All item prices are given in Euros and are inclusive of all taxes. Item prices do not include delivery charges (see paragraph, Dispatch and delivery).
DOG FRENCH TOUCH reserves the right to modify its prices at any time without prior notice. The items will be invoiced according to the prices in effect at the time the order is completed. The items ordered will remain the property of DOG FRENCH TOUCH until DOG FRENCH TOUCH receives the full payment amount. Payments must be made in full in one installment.
Dispatch and delivery
At this time, DOG FRENCH TOUCH delivers worldwide.
Delivery may be delayed in the event of a natural disaster or force majeure beyond DOG FRENCH TOUCH control.
DOG FRENCH TOUCH is not responsible for postponed deliveries in such circumstances.
In the event that a customer is absent and does not contact the carrier after two delivery attempts and five working days, then his package will be returned to DOG FRENCH TOUCH without the option to re-deliver.
DOG FRENCH TOUCH offers two different delivery options: regular deliveries and EXPRESS deliveries.
The delivery expenses is at the customer’s expenses.
Delivery time will be indicated in the site.
The delivery time shall be calculated from the date the order is received.
PAYMENT
Customers may pay for their purchases with a debit/credit card (Visa, American Express or Mastercard) or via PayPal. The payment will be confirmed upon receipt of any additional information requested (in case of payment by debit or credit card that requires further verification).
DOG FRENCH TOUCH reserves the right to verify the personal information given by the customer and to adopt any measures deemed necessary to ensure that the person whose bank account is being debited is the same person who placed the order. This is to prevent any fraudulent payments.
DOG FRENCH TOUCH is also entitled to directly cancel an order that presents one or more risk factors of fraudulent bank card use.
CONTRACT CANCELLATION
Under the Distance Selling Regulations, the customer has a legal cooling-off period of seven working days to cancel the contract without providing a reason. The customer may exercise this right in writing or through another durable medium. This cancellation period begins the day after delivery.
Return, exchanges and refunds are subject to conditions mentioned in the paragraph below titled exchange and return.
The expenses of return are the responsibility of the Client.
The customer will be reimbursed the full amount paid within 30 days following the date on which the customer has exercised his right of cancellation.
Any product that has been modified (marking, specific color etc…) at the request of the customer will not be reimbursed or exchanged.
Return/exchange
The item(s) returned must be new, unused, and in the perfectly intact original packaging. Any exchange or return must be done via an exchange or return request by e-mail at the following adress.
Any product that has been modified (marking, specific color etc…) at the request of the customer will not be reimbursed or exchanged.
If the amount of the customer's exchange order is more than his or her initial order, he or she may pay the price difference online with a debit/credit card or via PayPal. The dispatch of the customer's exchange order is conditional upon confirmation of this payment.
The customer must retain the proof of postage of the package given to him by the Post. If the package is lost, no refund will be given without the proof of postage.
All returned items must be returned completely intact.
DOG FRENCH TOUCH will determine whether the items are in perfect condition upon receiving the package. No returns will be accepted if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered the items unsuitable for sale.
If the return is refused by DOG FRENCH TOUCH, then the items will be returned to the customer at the client's expense. The customer may not demand any compensation, nor is he entitled to any refund, unless he subsequently exercises his warranty rights for sold goods.
The same requirements apply to exchange items. In the event of an exchange, if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered them unsuitable for sale, then DOG FRENCH TOUCH may exercise all corresponding actions of recovery from the customer.
DOG FRENCH TOUCH will refund returned items within 30 days from the cancellation of the order The cancellation of the order corresponds to the return of the item(s).
Liability
DOG FRENCH TOUCH has an obligation only to use its best endeavours throughout all the stages regarding accessing the site, the ordering process, delivery, customer service or after-sale service. DOG FRENCH TOUCH cannot be held liable for any damages or inconveniences inherent to using the Internet network, specifically a disruption of services, an external intrusion or computer viruses, or for any event considered to be force majeure, as established by case law.
Intellectual property
All text, comments, works, illustrations, and images reproduced on the “www.dogfrenchtouch.com” website are protected by intellectual property laws. In this regard, and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, more restrictive provisions of the intellectual property code. Any reproduction, in whole or in part, of the “www.dogfrenchtouch.com” website is strictly forbidden without prior agreement.